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IPFone Contact Center

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The IPFone cloud-based Contact Center enables the rapid delivery of a full-featured hosted contact center at little cost. This application provides an integrated, flexible ACD solution for any size business, supporting everything from individual users, to workgroups, to formal large scale Call Centers.

Supervisors and managers can easily access key data necessary to analyze and ultimately modify operations as necessary to reach optimal efficiency.

Key Benefits

  • -Scalable
  • -Affordable
  • -Flexible

Key Features

  • -Web-Based Management
  • -Remote Agents
  • -ACD and Call Queuing
  • -Greeting and Announcements
  • -Call Handling Options
  • -Queue Monitoring
  • -Call Reporting
  • -Call Recording
  • -CRM Integration